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Stay alert this holiday season! Scammers are on the prowl.

Stay alert this holiday season! Scammers are on the prowl.

Press Release

SRP

Stay alert this holiday season! Scammers are on the prowl.

We have received reports of scams targeting SRP customers by phone, email and in person. Especially around the holidays, it’s important to learn scammers’ tactics so you can avoid becoming a victim. Common tactics include:

 

Pretending to be from SRP. It may even say it on your caller ID. When in doubt, HANG UP and call us directly at (602) 236-8888. If you receive an unexpected visit from someone claiming to be from SRP, look for an SRP vehicle, shirt and badge. While we may visit your home, SRP will never accept or demand payments in person. You can always call us to verify the person’s identity.

Threatening power disconnection. Scammers will often threaten to turn off your power unless payment is made — generally in an hour. Do not pay! Before your power is disconnected, SRP will always send you one or more notices by mail or email.

 

Demanding payment. The scammer will ask for immediate payment with a prepaid card like MoneyPak or Vanilla, cryptocurrency such as Bitcoin or apps like Venmo, Zelle or PayPal. SRP does not accept any of these payment types and we will never ask you to make an immediate payment with any of these payment types.

When in doubt, always remember that we are available 24/7, including on holidays. Call (602) 236-8888 if you receive a suspicious call, email or visit to your home. 

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