What you'll do:

As a Guest Services Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve problems.

Your job will include:

Supervise front desk operations during your assigned shift. Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.

Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.

Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.

Address guest requests, inquiries, and complaints promptly and thoroughly.

Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.

Other duties as assigned.

Experience & skills you need:

At least 6 months of Front Office experience; RV or hotel experience is a plus.

Knowledge of Reservations Management systems desired such as DigiRez, ManageAmerica, RoomMaster would be great!

Superior work ethic with the ability to prioritize and meet deadlines.

Excellent communication skills, strong customer service skills and the ability to problem solve.

Experience in customer service environment and experience working with a point-of-sale computer system.

A passion for delivering exceptional levels of guest service.

Guest Services Manager APPLY NOW!

Viewpoint RV & Golf Resort

Where can you enjoy warm weather, scenic views and some of the best golf in the country? That’s right. Arizona – specifically Viewpoint RV & Golf Resort. Situated at the base of the Superstition Mountains, our Arizona RV resort boasts an attractive location just outside of the Tonto National Forest. Like what you hear? On top of all that, our impressive amenities and daily activities are sure to promise the camping trip of a lifetime.

Located in Mesa, Viewpoint RV & Golf Resort is conveniently near Loop 202. Here, guests can enjoy the beautiful desert sun while partaking in all of the cultural diversity for which Mesa is known – spring training, theatre, arts, sciences, hiking, biking, swimming, fishing and more!

Back at the resort, Viewpoint stays true to its name by offering an 18 hole championship golf course along with a 9 hole executive course. Our activities don’t stop there. Hiking, biking and walking are other popular activities, and give guests the chance to explore the area’s parks, river bends and natural surroundings. Don’t forget to make time to explore some of the area’s off site attractions. Viewpoint RV Resort is just a short distance from a variety of shopping, dining and entertainment.

At Viewpoint, our professional resort staff is dedicated to providing our residents and guests with an active retirement lifestyle designed for ultimate recreation and enjoyment. We invite guests to stay at our golf and RV community for a day, week, month, season or even longer! Rent one of our well-designed cottages or stay in your own RV. Both options have scenic Arizona views!