With a rising number of Arizonans falling prey to scams, energy providers across the state are joining forces to protect customers from imposters who target their victims in a variety of ways. Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP), and UniSource Energy Services are united in efforts to support International Fraud Awareness Week (Nov. 17-23) and to mark the ninth annual Utility Scam Awareness Day tomorrow, Wednesday, Nov. 20.
Utility customers across the country are reporting scam attempts in which fraudsters impersonate utility workers. These scammers are contacting customers through digital channels and in person, aiming to steal financial information or demand immediate payments by threatening to disconnect services.
Ways scammers may contact you:
Common signs of a scam:
Ways to Protect Yourself:
Consumer Support:
Arizona Utilities:
Arizona Public Service: APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, clean energy in the Southwest. To learn more about available support, visit aps.com/support or call the APS Customer Experience Center. Advisors are available to support in English and Spanish 24 hours a day, seven days a week at 602- 371-7171 (metro Phoenix) or 800-253-9405 (other areas). Visit aps.com/scams to learn more.
Salt River Project: SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals. SRP is here to help, offering 24/7 customer service in both English and Spanish. If you have received a suspicious call, email, or text message, contact us immediately at 602-236-8888. For more information visit srp.net/utility-scams.
Southwest Gas: Southwest Gas Corporation is a dynamic energy company committed to exceeding the expectations of our over two million customers throughout Arizona, California and Nevada by providing safe and reliable service while innovating sustainable energy solutions to fuel our communities’ growth. Southwest Gas will never call or appear at your door to demand immediate payment or ask to pay bills using prepaid cards, cryptocurrencies or third-party payment apps. For more information about how to identify a Southwest Gas employee or contractor, visitswgas.com/verify.
Tucson Electric Power and UniSource Energy Services: TEP serves about 450,000 electric customers in Southern Arizona. UniSource provides natural gas and electric service to more than 272,000 customers in Northern and Southern Arizona. More scam prevention tips and ways to identify field employees are available on the TEP and UniSource websites. TEP, UniSource and their Tucson, Arizona-based parent company, UNS Energy Corporation, are subsidiaries of Fortis Inc., a leader in the North American regulated electric and gas utility industry. For more information visit fortisinc.com.
Media contacts:
APS: Katie Conner, Katie.Conner@aps.com, 480-708-1288
SRP: Marisol Peláez, marisol.pelaez@srpnet.com, 602-471-9676
Southwest Gas: Amy Washburn, Amy.Washburn@swgas.com, 602-395-4090
TEP and UniSource: Joseph Barrios, jbarrios@tep.com, 520-884-3725
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals. SRP is here to help, offering 24/7 customer service in both English and Spanish.
URL: https://media.srpnet.com/arizona-utilities-promote-awareness-on-utilities-united-against-scams-day/